Stickwick Manor & Cottages is committed to protecting your privacy when you use our website, email, telephone or other services.
Visitors to our websites
When someone visits www.stickwick.co.uk our main corporate website or any of our related microsites we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites. We will not associate any data gathered from these sites with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this.
We will make it clear when we collect personal information and will explain what we intend to do with it.
Whilst every precaution is taken by Stickwick Manor & Cottages to ensure that the integrity of the data is kept secure, Stickwick Manor & Cottages cannot be held liable for the data being processed by Google Drive or any data breach caused by the data being routed via Google Drive. Your use of Google Drive is subject to your agreement to Google’s terms and conditions. You further agree that Stickwick Manor & Cottages can transfer your data via Google Drive and for such data to be processed by third parties as required for the purposes of transmitting your data to Stickwick Manor & Cottages.
The Group websites contain links to external websites. Please note that we are not responsible for the privacy practices of any websites other than our own.
Your acceptance of these
Privacy Statement terms
What data do we collect
and how do we use it?
Stickwick Manor & Cottages collects and processes information about you in order to:
– identify you each time you visit a Web Site or wish to have a Service provided;
– process orders or applications submitted by you;
– improve our Services and Web Sites
– customise your experience, for example, provide advertisements that we think are relevant to you and which support any specific requests for information you may make through keyword searches;
– carry out research on the demographics, interests and behaviour of all of our customers; and
– send you information we think you may find useful, including information about new Stickwick Manor & Cottages products and services.
You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number. You may also be asked to share with us your interests, hobbies and preferences. In addition, when you order certain goods or services from our Web Sites, we will need to know your credit/payment card number and expiration date.
You are under no obligation to provide this information, but if you don’t then we may not be able to provide you with certain services or personalise your experience and tailor our Services for you (for example, tell you about special offers on things you’re interested in).
Log files/IP addresses
When you visit our Web Sites, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our Web Sites and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.
How we use your information
This privacy notice tells you what to expect when Stickwick Manor & Cottages website collects personal information.
It applies to information we collect about:
– Visitors to our websites
– People who use our services, e.g. who subscribe to our newsletter or request a publications from us
– Job applicants and our current and former employees.
Non personal information
We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Sites. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Web Sites with information relating to the number of users linking to our Web Sites from their sites. You cannot be identified from this information.
Stickwick Manor & Cottages would like to place cookies on your computer to help us make this website better. To find out more about these cookies, see our privacy notice below.
Cookies are pieces of information that a Web Site transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of a Web Site if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user’s computer, cookies do not personally identify customers or passwords. Credit card information is not stored in cookies.
The below explains the cookies we use and why.
Our cookies help us
– Make our website work as you’d expect
– Remember your settings during and between visits
– Improve the speed/security of the site
– Allow you to share pages with social networks like Facebook
– Continuously improve our website for you
– Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
– Collect any personally identifiable information (without your express permission)
– Collect any sensitive information (without your express permission)
– Pass data to advertising networks
– Pass personally identifiable data to third parties
– Pay sales commissions
– You can learn more about all the cookies we use below.
Cookie: Google Analytics
Name: _utma, _utmb, _utmc, _utmz,
Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Name: __atuvc, uid
Purpose: These cookies are used to enable visitors to share content from our site, via social networks. If you disable these cookies, the social sharing feature will not be available to you.
Cookie: Document Creator (session cookie)
Purpose: This cookie enables users to create a document from pages they have viewed on our site.
Cookie: Viewing History (session cookie)
Purpose: This cookie enables users to see the history of pages they have visited during the session.
Cookie: Image Optimisation (session cookie)
Purpose: This cookie tells our servers the width of a visitors viewing screen, to allow for the optimum size images to be served.
Cookie: Server Identification (session cookie)
Purpose: Where our sites are hosted on multiple servers, this cookie ensures that for each visit, all page views are delivered by the same server.
Most web browsers allow some control of most cookies through the browser settings.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Our Own Cookies
These are functional cookies, that affect the behaviour and help with how the site works, unfortunately there is no way to prevent these cookies being set other than to not use our site.
Third Party Functions
Disabling these cookies will likely break the functions offered by these third parties.
Anonymous Visitor Statistics Cookies
Cookies and other tracking technologies
Some of our website pages utilise cookies and other tracking technologies. A cookie is a small text file that may be used, for example, to collect information about website activity. Some cookies and other technologies may serve to recall personal information previously indicated by a website user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your details to gain access to certain parts of the website.
We may also analyse information that does not contain personal information for trends and statistics.
– To identify who you are and to access your account information;
– To estimate our audience size and patterns;
– To ensure that you are not asked to register twice;
– To control how often visitors see similar ads;
– To track preferences and to improve and update our Web Site; and
– To track the progress and number of entries in some of our promotions and contests.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites. It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
With Whom is the Information Shared?
Stickwick Manor & Cottages will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf.
Stickwick Manor & Cottages may disclose aggregate statistics about our sales, our Web Site visitors and customers of our telephone services in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information.
Stickwick Manor & Cottages may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Stickwick Manor & Cottages and its Web Sites, visitors to the Web Sites and customers of our Services. Our Web Site contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Stickwick Manor & Cottages is not responsible for the privacy policies or the content of such sites.
We will only sell or rent your personal information to a third party either as part of a sale of the assets of a Stickwick Manor & Cottages company or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.
Where the Group collects personal information on the website, we intend to post a purpose statement that explains why personal information will be collected and whether we plan to share such personal information outside of the Group or those working on the Group’s behalf. The Group does not intend to transfer personal information without your consent to third parties who are not bound to act on the Group’s behalf unless such transfer is legally required.
You may choose whether or not to provide personal information to the Group. The notice we intend to provide where the Group collects personal information on the web should help you to make this choice. If you choose not to provide the personal information we request, you can still visit the Group’s websites, but you may be unable to access certain services that involve our interaction with you.
If you chose to have a relationship with the Group, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.
Information about products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Stickwick Manor & Cottages companies may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please e-mail us at Stickwick Manor & Cottages.
Where is the information stored?
Information which you submit via our Web Sites or our telephone services is stored on a computer located in the European Economic Area. This is necessary in order to process the information and to send you any information you have requested. Information submitted by you may be transferred by us to our other offices and to reputable third party suppliers, which may be situated outside the European Economic Area. Not all countries outside the EEA have data protection or privacy laws. In addition, if you use our Services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those Services.
Third party services
Third parties provide certain services available on www.stickwick.co.uk on the Group’s behalf. The Group may provide personal information that we have collected on the website to third party service providers to help us deliver programmes, products, information, and services. Service providers are also an important means by which the Group maintains its website and mailing lists. The Group will take reasonable steps to ensure that these third-party service providers are obligated to protect personal information on the Group’s behalf.
The Group does not intend to transfer personal information without your consent to third parties who are not bound to act on the Group’s behalf unless such transfer is legally required.
None of the Group’s websites are structured to necessarily attract children. Accordingly, we do not intend to collect personal information from anyone we know to be under 13 years of age.
Stickwick Manor & Cottages places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our Web Sites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
We at the Group, and our affiliated Group companies worldwide, are committed to respecting your online privacy and recognise your need for appropriate protection and management of any personally identifiable information (hereafter “personal information”) you share with us.
Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an email address or other contact information, whether at work or at home. However, you can visit the Group’s website pages without telling us who you are or revealing any personal information about yourself.
If you choose to provide us with your personal information on the website, we may transfer that information within the Group or to the Group’s third-party service providers, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world.
You agree that where you provide us with sensitive personal data that we may use such data on an anonymised basis for the purposes of monitoring and producing anonymised reports.
GDPR May 2018 – Further Information
Stickwick Manor & Cottages is a data controller for the purposes of the general Data Protection Regulation (GDPR) which becomes effective on 25th May 2018 with the aim of giving individuals control on personal data held about them.
Stickwick Manor & Cottages will store personal data from :
– Enquires (own web site and 3rd party ones we advertise on)
– Booking data (via Holiday Bookings Online/own web site and other third parties we advertise with).
– Third party review services, e.g. Trip Advisor and payment processors e.g Paypal (we do not have access or store your card details).
– Your data will be securely kept on data processors sites/servers and may use the information in the following ways.
– Record title, name, address, phone number, email address, party names and ages (including children), and booking date and payment details. Hotel Record Order 1972. Servers in EAA.
– Process payment details and issue reminders for payment (invoices).
– To send you news and information about Stickwick Manor & Cottages which may be of interest to you by MailChimp server outside EAA. (Unless consent declined).
– Details will be kept on (contracts) bookings for no longer than lawfully required (seven years HMRC).
– We will only share your data with third parties whom are offering a service you have enquired about or carrying out a service on our behalf. We will only share with your consent.
– Card processing dealt with by PayPal (Europe) S.à r.l. et Cie, S.C.A. Attention: Legal Department, 22-24 Boulevard Royal L-2449, Luxembourg.
You have a right to request what data we are holding on you, amend, withdraw consent (unless a legally acquired by law and through a contract). If you would like to access information Stickwick Manor & Cottages holds about you please contact Stickwick Manor & Cottages (proof of ID will be required, process takes up to 30 days and we have the right to charge £10.00) by email email@example.com, or writing to Frost Farm, Bovey Tracey, Newton Abbot, Devon TQ13 9PP, Tel: 01626 833266.