Skip to main content

Terms & conditions

Accommodation and staying at Stickwick Manor & Cottages terms & conditions.

1. The Contract

1.1 The contract entered into is between Stickwick Manor & Cottages (the Owner) and the person making the booking (the Hirer).

1.2 The contract is not effective until a booking form and 25% deposit of the total booking fee has been receive or, if the booking is made less than 6 weeks before arrival date, 100% of the booking fee (plus any cautionary deposit required) to secure a booking. Until receipt of deposit and form your booking is deemed provisional and can be cancelled without prior notice. A booking can still be cancelled by the owner at this point and will only enter a contract once the booking confirmation has been issued in writing.

2. Booking/payment

2.1 Bookings cannot be accepted from anyone under the age of 18.

2.1.2 Bookings from single sex parties are subject pre authorisation by the Owners. Bookings of this type may be refused. Additional/increased cautionary deposits may be required.

2.1.3 Bookings where the majority of the party are under 25 are subject to pre authorisation by the Owners (except for family groups). Bookings of this type may be refused. Additional/increased deposits may be required.

2.2 The numbers of people occupying any property must not exceed the maximum number of bed spaces per property (The Manor 12, The Farmhouse 7, The Cottage 5, plus cots), as stated on our web site or by arrangement (additional charge may apply).

2.3 The person who makes the booking (the Hirer) will be responsible for all people staying/visiting and should ensure that they are all aware of the booking conditions.

2.4 The Owners reserves the right to decline any booking or to refuse to hand over a key to anyone who has not complied with the booking conditions.

2.5 We reserve the right to request an additional/increased cautionary/security deposit against damage, loss, breakages, additional cleaning (at anytime). Bookings made for the Manor (7 bedrooms) will incur a minimum £200 cautionary/security deposit (£300 if more than 1 property booked). The cautionary/security deposit is Pre authorised on a card 7 days before your stay and refunded 7 days after (subject to 5.2/5.2.1). If monies are to be deducted you will be informed, then all monies will be taken and then any remainder will be reimbursed after replacements bought, or quotes provided/works undertaken. If payment is made by other means it is due with balance payment (6 weeks before arrival date) and will be refunded within 14 days of your stay (subject to 5.2/5.2.1), unless damage/breakage requires quotations to be obtained, or actual works to be completed.

2.6 All bookings are considered provisional until a booking form and either a 25% deposit (if more than 6 weeks before arrival date) or the full payment (if within 6 weeks of arrival date) is received. 5 working days are allowed for monies to be received. Until receipt of deposit your booking is deemed provisional and can be cancelled without prior notice.

2.7 Payment can be made via Cards (via Paypal, Holiday Rental) BACS or sterling cheque (payable to L Harvey).

2.8 The balance payment is required 6 weeks before your arrival date. Non-payment of the balance and security deposit (if applicable) by the due date will be treated as a cancellation by the Hirer.

3. Cancellation or booking alternation by the Hirer

3.1 Once a booking has been confirmed, the Hirer is responsible (liable) for the total cost of the stay.

Additional Covid Specific T&Cs 

3.1a If your booking has to be cancelled because Stickwick is put under Government Restrictions and has to close and the period of closure covers Your booking – You will be refunded in full (up to 14days to refund) or alternative booking dates will be rearranged and monies held. (NB. New dates may incur an additional rental charge 

3.1b In the event that the Hirer’s given address is put into Local/Regional Lockdown, rendering the Hirer unable to travel, and the period of restriction covers your bookingYou will be refunded in full (up to 14days to refund) or alternative booking dates will be rearranged and monies held (NB. New dates may incur an additional rental charge)

3.1c In the event of Government Household Number Restrictions, impeding Your booking. Alternative booking dates will be rearranged and monies held. (NB. New dates may incur an additional rental charge)

3.1d Customer inability (or the inability of any, some or all of Your (the Hirers) intended party) or disinclination to travel to and stay at Stickwick for any reason. 

This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at Your (The Hirer’s) risk and do not give rise to a right to cancel or to receive a refund unless We re-let the property (see cancellation 3.2/3.3).

You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation

Covid is now a known riskand it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.

There are several options which include (check suitability for you/your party) cover for Covid related cancellations available from organisations like Trailfinders: https://www.trailfinders.com/insurance#/step1 or https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx or www.gocompare.com.

3.1e Please do not arrive on site if any members of your party have Covid symptoms/tested positive.  However: If any member of the party develops symptoms of Covid-19 or is asymptotic but declares they need to self isolate, they must inform (phone) the Us the owner, before isolating to minimise risk and requesting a test. The whole party needs to check out immediately and return home to self isolate using private transport. If any member(s) of the party are unable to return home (e.g. too unwell), the circumstances should be discussed with a health care professional/local authority. 

Please note – The Hirer, will be liable for the normal booking tariff plus subsequent lost bookings costs during this period (+3 days). After departure the house will then be left empty for 3 days before being deep cleaned. All monies will be forfeited for any nights not occupied.

3.2 1f On site Facilities and services altered/closed in line with Government guidelines/laws, there may be facilities on site (e.g. games barn, animal feeding sessions) which are unavailable or will have reduced access during your stay.  There may be additional procedures you the Hirer and party must follow to be able to access facilities and services safety.  Where possible these will be highlighted before your stay but may change at short notice.  No refunds will be given for these limitations.

3.3 In the event of a cancellation by You the Hirer (after deposit paid, before balance paid) (please telephone asap and put your request to cancel in writing (email), so reasonable endeavours can be made to re-let the property/ies), the Owner will endeavour to re-let the property/ies and if successful will refund all monies received less any discount offered to sell the period, plus 5% of the rental booking fee (Min £50). (It can take up to 14 days to refund your monies, after the re-let monies have been received). If we are unable to re-let the property, you will be held liable for the full amount of the booking. You are strongly advised to take out appropriate UK travel insurance.

3.4 In the event of a cancellation by the Hirer (after full payment made). You will be held liable for the full amountof the booking and all monies will be forfeited.  You are strongly advised to take out appropriate UK travel insurance

3.5 In the event of non payment of the balance by the due date (6 weeks prior to arrival date) will be   treated as a cancellation by you the Hirer (3.2), however a reminder will be sent before interpreting this as a cancellation.

3.6 Any request by the Hirer for transfer of booking to another property and/or a change of dates; will be treated as a cancellation of the booking by the Hirer (3.2/3.3)

4. Cancellation by the Owner

4.1 If your booking has to be cancelled because us the Owners at Stickwick has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers Your booking. You the Hirer will be refunded in full (up to 14 days to refund).

5. Damage / Loss / Nuisance / Additional Day Guests

5.1 The supervision of children, babies, pets and any adults requiring care remains the responsibility of the Hirer at all times.

5.1.1 Care must be taken and children supervised at all times when using the play area, play barn, woodland walk, fields, visiting animals and site. (water course on site)

5.1.2 Appropriate footwear must be worn at all times.

5.1.3 Hands must be washed after visiting any animals on site.

5.1.4 Animals can be unpredictable, always be cautious.

5.1.5 As Stickwick Manor & Cottages is in a country location and the rural character preserved wherever possible; the site may have areas of uneven ground, unmade tracks and paths and limited lighting. We ask you to take special care to avoid accidents. There is also a natural water course. This is shown in your guest information and map. Please ensure you know about these features and supervise children appropriately.

5.2 The Hirer is responsible for leaving the property(ies) in good order and clean condition, otherwise an additional cleaning. charge will be levied (or monies deducted from your cautionary/security deposit)

5.2.1 The Hirer will pay for any damage (including that caused by any pets), breakage or loss (excluding reasonable wear and tear) incurred during occupation. Major damage/breakages, should be reported to the Owner immediately, so it can be remedied. 

5.2.2 The Owner reserves the right to charge (and or increase) a cautionary/security deposit, against damage, breakages, loss or excessive cleaning (at any time). The cautionary/security deposit is pre-authorised on a card 7 days before your stay and refunded 7 days after (subject to 5.2/5.2.1). If monies are to be deducted you will be informed,  then all monies will be taken and then any remainder will be reimbursed after replacements bought, or quotes provided/works undertaken. If payment is made by other means it is due with balance payment (6 weeks before arrival date) and will be refunded within 14 days of your stay (subject to 5.2/5.2.1), unless damage/breakage requires quotations to be obtained, or actual works to be completed.

5.3 The Hirer is responsible for the party not causing nuisance, harm or annoyance to occupants in the other properties.

5.4 The Owner has the right to enter the property/ies at any reasonable time, for maintenance/repair and at any time in the case of an emergency.

5.5 The Hirer is not to allow the property/ies to be occupied by more than the maximum number of persons as stated on our web site (The Manor 12, The Farmhouse 7 and The Cottage 5, plus cots) unless with prior agreement.

5.6 The Owner reserves the right to refuse entry to the entire property/ies or request the party to leave the site, if the number/names of persons differs from that stated on the booking form. Full payment will still be required (no monies will be reimbursed) if the Hirer or any members of Hirers party are requested to vacate the accommodation/site.

5.7 The Hirer is not entertain/invite additional guests to Stickwick Manor & Cottages (properties or site), without prior consent of the Owner (additional charges may apply).

5.7.1 The Hirer cannot book third parties to come on to site (e.g. Chef) to deliver entertainment/services without prior permission. Evidence of third party Public Liability will be required and additional charges may be applicable. The Owner does not accept liability for actions of those third party suppliers.

5.8.1 Day Events held at Stickwick (additional charges may apply), which have be pre- arranged/authorised by the Owners, have additional Day Guest Terms and Conditions, which must be adhered to.

5.9 If the Owners consider anyone is causing a nuisance, harm, causing damage or not treating either the farm, the accommodation property/ies, other guests, farm/wild animals with respect, the contract may be discharged and we may repossess the property/ies immediately. The Hirer will remain liable for the whole cost of hire and no refund shall be due.

6.0 Arrival / Departure

6.1 Arrival time 4pm (information about keys will be provided in your booking confirmation, after balance payment).

6.2 On day of departure, departure time is 9.30am.

7.0 Pets

7.1 No pets shall be brought to Stickwick Manor & Cottages without prior permission of the Owner (charge applies).

7.2 A maximum of 2 dogs per property are permitted and must be stated on the booking form (charge applies).

7.3 No enclosed gardens provided. Poultry roam freely on site and farm animals in the surrounding fields.

7.4 Owners also have dogs on site.

7.5 Pet Rules:
i)    Under no circumstances can dogs be left unattended in the property(ies)
ii)   No dogs allowed on the beds/furniture
iii)  Please bring your own dog beds and bowls
iv) Dogs must be kept on a lead at all times (all gardens/grounds are shared)
v)   Please exercise dogs, on leads, in the surrounding fields, not in the gardens/play area
vi) You must clean up after you pet

7.6 If the Owner considers your pet is causing a nuisance or damage in the property/ies on the site, the Hirer will be required to remove it from the property/ies / site.

8.0 Description

8.1 The information provided on our website is believed to be true and accurate at time of writing and all reasonable efforts have been made to ensure that descriptions given to each property are accurate. However, minor differences may arise between photographs, illustrations and descriptions (e.g. when equipment /furniture has have had to be replaced) of a particular property and an actual property, which are intended to give general guidance and do not form part of the agreement between us and you.

8.2 It is the Hirers responsibility to raise points of particular importance and ask questions in advance of booking.

8.3 The Owner takes responsibility to ensure all descriptions are accurate; however, the Owner also reserves the right to alter, substitute or withdraw any service facility/amenity if necessary.

9.0 Liability

9.1 The Owner cannot accept responsibility for any material loss, damage, injury, additional expense or inconvenience directly or indirectly caused by or arising of the property/site, its plumbing, oil, telephone, gas, electricity and wifi services or exceptional weather, to the Hirer or any member of the party during occupancy.

9.2 No responsibility is accepted for loss or damage of property (including pets) vehicles or vehicle contents belonging to the Hirer or any member of the party during their occupancy

9.3 The Owner cannot accept responsibility for any material loss, damage, injury, additional expense or inconvenience directly or indirectly caused by or arising from use of the property/ies or amenities (woodland walk, play area, gardens, play barn, fields, animals, drive or site) to the Hirer or any member of the party during their occupancy.

10.0 Wi-Fi

10.1 Wi-Fi internet access is available free of charge to guests on the condition that it is not used to view/download from sites that have illegal content or images. We cannot guarantee a speed or service.

11.0 Hot Tub – Hire-in Option

A Hot Tub can be hired in for Exclusive Hire bookings only. Please ensure you let Alison/Linda know this is what you are planning to do as an EXTRA charge will be applicable to cover the cost of the water, electricity, towels and proving the delivery/collection function.
Mr Tubs is our preferred supplier https://www.mrtubshottubhire.co.uk/
Use of HIRED IN hot tubs is subject to your acceptance of the terms and conditions of safe use outlined in our safety information which will be provided on site and by the HIRE Company.
The CONTRACT is directly with the HIRE Company and we cannot accept any loss, risk or liability in its use by your party. Use at your OWN RISK.
Report any faults immediately to the HIRE Company.
The Hot Tub location is FIXED at the rear of the Manor, where water and electrical supplies, lighting have been especially installed for this purpose. No OTHER location can be used.
Please use the COLOURED TOWELS provided for the Hot Tub, do not use the white bedroom towels (charge may be made for stained/damaged towels).
The Hot Tub must be VACATED by 10pm and used with consideration of others on site in the area.
Please follow the health and safety guidelines provided by the company and displayed by ourselves. Failure to do so can lead to serious illness or even worse.
Please note we will endeavor to make sure your Hot Tub is up to temperature when you arrive however we can make no guarantee regarding this (depends on delivery time and departure of previous guests). Please also note we may need to start draining your Hot Tub from 8am on the morning of your departure for collection.
Everyone MUST shower before entering the Hot Tub, failure to do so could lead to an illness, as this reduced the bacterial load/helps the pump/filter.
Do not exceed the maximum number of guests in a Hot Tub at any one time or over a period of time (eg bather load) the chemicals will not be able to kill the bacteria from more people than it is designed to hold.
Do not enter the water if you have been ill (vomiting/ diarrhoea in the last 72hrs), you will spread the illness to others.
No children under 5 years old are to use the Hot Tub and children under 14 must be accompanied by an adult at all times as they will be affected by the temperature quicker than adults and more likely to go under the water.
Swimwear must be worn at all times.
For children under 16 the temperature should be a maximum of 36 degrees C and they shouldn’t stay in the tub for longer than 10 minutes at a time.
Maximum temperature for adults without a health condition or being pregnant should be 40 degrees C, but we think 39 degrees C is perfect! Cooler still in the summer months.
Never use the hot tub alone.
Anyone with existing medical conditions should consult with a doctor before using the Hot Tub. Those elderly, pregnant (possibly), with heart conditions are at an increased risk of STROKE.
Pregnant women should consult with a doctor before using the Hot Tub and the temperature kept cooler (36 degrees C) and reduce the time spent in the hot tub.
If anyone begins to feel unwell be sure to leave the Hot Tub immediately. 
People with skin, ear, genital or other body infections, open sores or wounds should not use the hot tub due to the possibility of spreading infection or irritating the existing condition (e.g gangrene/sepsis risk).
Limit soak time to 15 mins, get out cool off and re enter. Children’s maximum time should be 10mins. Take care in the sun.
Keep hydrated and drink water when using the Hot Tub.
Do not immerse your head in the Hot Tub water.
Do not drink the Hot Tub water.
Do not drink alcohol in the hot tub. The hot tub will speed up the effects of alcohol.
Never use the hot tub while using or after using narcotics or other drugs that may cause sleepiness or raise / lower the blood pressure.
Do not use floating candles in the Hot Tub. 
Do not add fish to the Hot Tub.
Never use glass receptacles in or around the hot tub, please use plastic glasses only. Broken glass is difficult to see in the hot tub water and broken glass and bare feet don’t mix!
Do not use electrical appliances in or by the Hot Tub. Keep any music to a low level
Avoid using the Hot Tub immediately after a heavy meal.
Please shower before use to remove fake tan, cosmetics and sun cream, which can block  the filter and pump.
Do not add bubbles, colouring or glitter to the Hot Tub water. The chemicals will no longer work and provide protection from the bacteria. 
Take care when entering or leaving the hot tub as leg muscles may be relaxed and feel unsteady and the patio can be slippery when wet.
We reserve the right to close the Hot Tub/area if conditions turn icy or windy or rules have not been adhered too and health and safety of our guests have been compromised. No refund will be applicable in this instance.
If any fault or damage occurs with the Hot Hub, contact the HIRE Company.
Please make sure the cover is replaced after use and secured, if you fail to do so and the hot tub is damaged the cost of repairs will be yours. (e.g. Lid blows away).   
Do not stand on the lid or jump in from the surrounding area, into the Hot Tub.
No smoking/vaping in the Hot Tub. 
No dogs or pets in the Hot Tub.
No refunds will be provided because of inclement weather and any other faults with the tub you have hired in.

12. Complaints

12.1 Any complaints should be made immediately by the Hirer or as soon as reasonably possible and in any case before departure; to the Owner to give every chance to rectify the situation.

12.2 The Owner is within their rights to refuse to entertain any complaint, irrespective of merits, if the Hirer has not brought this to the attention of the Owner whilst they are in residence at Stickwick Manor & Cottages.

13. Legal Provisions

13.1 The construction, validity and performance of this Agreement (contract) is governed by the law of England and the parties agree to submit to the jurisdiction of the English Courts.

13.2 The Hirer agrees that the Contract with the Owner is made at the Owners premises and that any proceedings shall be conducted in the County Court nearest to the Owner.

13.3 For the purpose of the Data Protection Act 1998, all personal and other information and details collected by Stickwick Manor & Cottages in the course of its business, belong to us and will not be disclosed to any third party without your permission.

14. Facebook Competition Terms & Conditions

The promoter is Stickwick Manor & Cottages.

The competition is open to anyone 18 years or over except employees of Stickwick Manor & Cottages and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

There is no entry fee and no purchase necessary to enter this competition.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The route to entry for the competition is to like the post on our Facebook Page.

Any additional action (including sharing a post, commenting, watch party, tagging, etc) are done at the entrant’s discretion and do not impact the outcome of the giveaway.

We will at no point contact any entrant via Direct Message to say they have won the giveaway and ask for a payment.

Please do not give any billing information via messenger on Facebook to anyone who might try and pass off as an employee of Stickwick Manor & Cottages.

We have the right to allow more than one entry per competition at times. We will notify specifically in the post if this is the case.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Closing date for entry will be stated in the post of the Facebook page. After this date, then no further entries to the competition will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

The rules of the competition and how to enter are clearly stated in the Facebook post.

–––––––––––––––––––

The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize will be clearly stated in the Facebook Post.

The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

Winners will be chosen at random via the software platform that we will share if anyone wants to know more.

The winner will be notified by a notification on Facebook and within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

The promoter will notify the winner when and where the prize can be collected.

The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

The competition and these terms and conditions will be governed by law and any disputes will be subject to the exclusive jurisdiction of the courts.

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. For our full privacy policy, go to our website.

The winner’s name will be available via our Facebook page.

Entry into the competition will be deemed as acceptance of these terms and conditions.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Stickwick Manor & Cottages and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found on our website.

Completion of the booking form (online or hard copy) states that you agree with these terms and conditions.